Tuesday, 19 October 2021

Hoover Washer Drier

 Back on the 6th October our washing machine threw a wobbly and tripped the mains supply, checked out the electrics but nothing apparent. Had booked an appointment for a repairer to call ( through a maintenance policy) and was given a date of the 13th October, which was cancelled a week later and given a new appointment 21st October.

A long time to wait for a repair in my opinion, hopefully it can be repaired, although if beyond repair, we are guaranteed a replacement to the same value, or vouchers for the same. Should be interesting to see the outcome. 

Was meant to get a phone call this morning from the repairer, nothing to date, and it is now 13.52.

My wife managed to get through on the phone, and whoever arranged the repair forgot to assign an engineer, apologies and a £40 refund for the inconvenience. New repair confirmed for 1st November. 

Just received a call from the Repair company, notifying me that the repair we had booked for Ist November has been cancelled, and a new repair appointment set for the 8th November. I think my wife's blood pressure will rise when she hears this news. That will make it a month since the machine broke down.

Finally got a text message this morning confirming that an actual engineer will call between 12.30 and 14.30, only 7 weeks since the machine was reported as faulty. We took out the repair or replacement policy in December 2008 and figuring out what we have paid over the years at £4.99 per month. We have actually paid approx £750, enough to buy at least 2 new machines.

Forgot to mention, the insurance policy is with Domestic & General, who I would not recommend to anyone. 

The engineer actually turned up, fitted a new motor which was the cause of the problem, left me to dispose of the old motor !!

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